Privacy Policy – Fenix Kitchens & Cabinetry, Edmonton

Last updated: 17 July 2026

Fenix Kitchens & Cabinetry Inc. ("we," "us," or "our") operates the website https://fenixkitchens.ca/ (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, submit a form, or otherwise engage with our services in Alberta, Canada.
By accessing the Site or providing your personal information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect
Information you provide directly:

• Name
• Phone number
• Email address
• Project details (renovation type, address, scope of work)
• Any additional information you voluntarily include in messages to us

This information is collected through the following forms on our Site:

• Quiz / consultation request form
• Contact form
• Email or phone correspondence

Information collected automatically:

• IP address, browser type, device type, operating system, referring URL, pages visited, and time spent on the Site (via Google Analytics)
• Event data and conversion tracking (via Meta Pixel and TikTok Pixel)
• Cookie identifiers and session data

Information from third-party embeds:

• YouTube (video views, watch time, engagement)
• Google Maps (location and map interactions)

2. How We Use Your Information
We use the information we collect to:

• Respond to your quote, consultation, or contact requests
• Provide and coordinate our custom kitchen and cabinetry services
• Communicate with you about your project, scheduling, and follow-up
• Send marketing emails only after you have given explicit opt-in consent, and no more than three (3) times per month
• Analyze Site traffic and improve our content, layout, and user experience
• Comply with applicable Canadian and Alberta legal obligations

We do not sell, rent, or trade your personal information to any third party.

3. Legal Basis for Processing (PIPEDA and PIPA)
We process your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), on the following bases:

• Your consent
• Performance of a contract or pre-contractual steps at your request
• Compliance with legal obligations
• Our legitimate business interest in operating, securing, and improving our Site and services

4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, analyze traffic, and personalize content. Categories of cookies we use:

• Strictly necessary cookies, required for the Site to function (page navigation, form submissions, session state)
• Analytics cookies, set by Google Analytics, to understand aggregated Site usage
• Marketing cookies, set by Meta Pixel and TikTok Pixel, to measure advertising performance and reach
• Embedded media cookies, set by YouTube and Google Maps when you interact with embedded videos and maps

You can manage your cookie preferences at any time through our cookie consent banner or your browser settings. Refusing non-essential cookies will not prevent you from using the Site, but some features (such as embedded videos) may be limited.

5. Sharing of Personal Information
We do not share your personal information with third parties except as follows:

• Service providers who help us operate the Site and our business (hosting, analytics, email delivery), bound by confidentiality and data-processing obligations
• Contractors and trades engaged in your project at your request, or contacts we provide to you so that you may engage them directly
• Legal authorities, when required by law, court order, or to protect our legal rights
• A business transfer, in the event of a merger, acquisition, or sale of assets, with notice to you where required

We do not transfer your personal information outside of Canada. Where third-party service providers may process data in other jurisdictions, we use only providers that maintain adequate data-protection standards.

6. Data Retention
We retain your personal information only as long as needed to fulfill the purposes for which it was collected, including:

• Project records: retained for seven (7) years after project completion, in accordance with Alberta record-keeping requirements
• Marketing email consent and unsubscribe records: retained until you withdraw consent plus a reasonable compliance period
• Analytics data: retained per Google Analytics default settings (26 months by default)
• Quiz and form submissions: retained until you request deletion, or for up to twenty-four (24) months after the last interaction, whichever comes first

7. Your Rights
Under Canadian and Alberta privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent to marketing communications at any time (use the "unsubscribe" link in any email or contact us directly)
• Request deletion of your personal information, subject to our legal record-keeping obligations
• Lodge a complaint with the Office of the Information and Privacy Commissioner of Alberta

To exercise any of these rights, contact us at office@fenixkitchens.ca or +1 780 800 5078.

8. Security
We use commercially reasonable safeguards to protect your personal information, including encrypted site traffic (HTTPS), restricted access to internal systems, and confidentiality obligations on staff and contractors. Despite these measures, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children
Our Site and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from minors.

10. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through a notice on the Site or, where appropriate, by email.

11. Contact
Fenix Kitchens & Cabinetry Inc. Edmonton, Alberta, Canada Andrii Polianko Email: office@fenixkitchens.ca Phone: +1 780 800 5078

If you have an unresolved privacy concern, you may contact the Office of the Information and Privacy Commissioner of Alberta at https://www.oipc.ab.ca/.